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J2GA 44 - Communication Skills for Customer Service SB L4
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Course data
Welcome and unit overview
Welcome to communication skills for customer service
Induction & Introduction Presentation
Unit Specification
Unit Specification
Assessment
Assessment details
Assessment 2 Role Play
Preparing for the Role Play
Outcome 1: Importance of Effective Communication
Book - outcome 1 - Customer Service and Communication Skills
Customer Service - Good and bad Customer Service
Individiual Activity 1: Good and Bad Customer experience
Activity 2 - Group work: Customer Service Scenarios
Communication Methods: Match the Method
Communication Methods Practice Leisure Centre Scenario
Communications Methods Practice College Scenario
Methods of Cummunication Revision - Advantages/Disadvantages
Advantages and disadvantages Communication methods upload
Revision for Outcome 1
Communication Methods Revision
Barriers to Communication
Active and Passive Listening
Mock assignment - Outcome 1
Outcome 2: Effective Communication Skills
Email Etiquette
Email example and closing sentences.
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Faculty: STEM, Enterprise and Arts
Art & Design (SEA01)
Automotive (SEA16)
Brickwork & Construction (SEA1
Construction
David Hendrie
Marc Hynes
Business Admim (SEA03)
Business, Administration & Finance
Anne Gillies
Gemma McNeil
Jacqueline Waugh
Susan Bell
CAD & Building Services (SEA08
Civil Engineering (SEA10)
Computing (SEA04)
Computing
Colin Rutherford
John Ferguson
David Cassidy
Electrical Engineering (SEA18)
Electrical Installation (SEA13
Fashion (SEA21)
Jewellery (SEA22)
Joinery (SEA17)
Mathematics (SEA19)
Mechanical Engineering (SEA09)
Engineering
Samuel Holland
Performing Arts (SEA07)
LMHNC
MW
Photography (SEA02)
Art and Photography
Lorna Fraser
Mark Scott
Simon Murphy
David Stanton
Plumbing (SEA14)
Science & Access (SEA20)
VQ Building Services (SEA12)
Faculty: Wellbeing, Development and Creative Services
Barbering (WDCS09)
Child Care and Early Education
Course Packs
Higher National
Communications (WDCS14)
Community Work (WDCS11)
Youth Work
ESOL (WDCS05)
Film & TV (BCI04)
Hairdressing & Beauty (WDCS10)
Beauty and Hairdressing
Tracy Hunter
Health Care (WDCS06)
Healthcare
Janine Millward
Hospitality (WDCS12)
Music & Production (WDCS03)
Music and Business
Sara Fellows
Sound Production
Kyle Irwin
Jim Brady
Kevin Dobie
Social Care (WDCS07)
Sport (WDCS08)
Sport
Supported Learning (WDCS04)
Transitions (WDCS13)
eLearning Resources
Art and Design
Artificial Intelligence
Automotive
Biopsychology
British Sign Language
Business and Enterprise
Childcare
Community Learning
Alcohol Awareness
Back to Basics
Employability
Life Skills
Literacy
Numeracy
Study Skills
Safeguarding
Construction
Cyber Security
Digital Marketing
Engineering
English Language Skills
Esports
Financial Literacy
Hair and Beauty
Healthcare
Leadership & Management
Media Literacy
Science: Working in a Labratory
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Sport
Sustainability and the Environment
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Training
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Course information
J2GA 44 - Communication Skills for Customer Service SB L4
Skill Level
:
Beginner
