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PRODUCT & SERVICE REQUIREMENTS L5 (SBell 2024)
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Unit Specification
Customer Service Overview Course notes revison
Announcements
Marketing Mix Revision
Marketing Mix (detailed) PPT
Marketing Revision PPT
Introduction to the unit
Course Notes Introduction
CS Product and Service Course overview PPT
Research task Choosing your Business
Hierarchy and Structure of the organsiation
Organisational Structures Explained.
Organisational structures and theory PPT
Roles and Responsibilities
Job Role Activity.
Roles and Responsibility - Why they Matter
Goals of an Organsiation L01
Business Aims and Objectives
Objectives of an Organsiation
Objectives of a business - BBC Bitesize
Goals exercise
Functional areas of a business
FUNCTIONAL AREAS OF A BUSINESS
Functional Activities of a Business
L02 Range of products and/or services offered by an organisation.
L03.1 Providing information and advice to customers on an organisation’s products and/or services.
L03.2 - expectations of Customer Service
L03.3 Body Language
L03.4 Questionning techniques
L03.5 Role Play
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Faculty: STEM, Enterprise and Arts
Art & Design (SEA01)
Automotive (SEA16)
Brickwork & Construction (SEA1
Construction
David Hendrie
Marc Hynes
Business Admim (SEA03)
Business, Administration & Finance
Anne Gillies
Gemma McNeil
Jacqueline Waugh
Susan Bell
CAD & Building Services (SEA08
Civil Engineering (SEA10)
Computing (SEA04)
Computing
Colin Rutherford
John Ferguson
David Cassidy
Electrical Engineering (SEA18)
Electrical Installation (SEA13
Fashion (SEA21)
Jewellery (SEA22)
Joinery (SEA17)
Mathematics (SEA19)
Mechanical Engineering (SEA09)
Engineering
Samuel Holland
Performing Arts (SEA07)
LMHNC
MW
Photography (SEA02)
Art and Photography
Lorna Fraser
Mark Scott
Simon Murphy
David Stanton
Plumbing (SEA14)
Science & Access (SEA20)
VQ Building Services (SEA12)
Faculty: Wellbeing, Development and Creative Services
Barbering (WDCS09)
Child Care and Early Education
Course Packs
Higher National
Communications (WDCS14)
Community Work (WDCS11)
Youth Work
ESOL (WDCS05)
Film & TV (BCI04)
Hairdressing & Beauty (WDCS10)
Beauty and Hairdressing
Tracy Hunter
Health Care (WDCS06)
Healthcare
Janine Millward
Hospitality (WDCS12)
Music & Production (WDCS03)
Music and Business
Sara Fellows
Sound Production
Kyle Irwin
Jim Brady
Kevin Dobie
Social Care (WDCS07)
Sport (WDCS08)
Sport
Supported Learning (WDCS04)
Transitions (WDCS13)
eLearning Resources
Art and Design
Artificial Intelligence
Automotive
Biopsychology
British Sign Language
Business and Enterprise
Childcare
Community Learning
Alcohol Awareness
Back to Basics
Employability
Life Skills
Literacy
Numeracy
Study Skills
Safeguarding
Construction
Cyber Security
Digital Marketing
Engineering
English Language Skills
Esports
Financial Literacy
Hair and Beauty
Healthcare
Leadership & Management
Media Literacy
Science: Working in a Labratory
Social Care
Sport
Sustainability and the Environment
Teacher Training
Digital Skills | Learning Technologies
Moodle Learn
Kelvin: Staff
Training
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Home
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Course information
PRODUCT & SERVICE REQUIREMENTS L5 (SBell 2024)
Skill Level
:
Beginner
