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Social Media for Customer Service L5 (SB) J2GK 45 2023
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Course Overview and assessment details.
Outcome 1 - Evaluate the different types of social media platform that can be used to deliver customer service
Social Media for Customer Service Overview
Key features of Social Media
Segmentation Gymshark worksheet
Segmentation and Research Task
Data Protection and Security Precautions & Activity PPT
suggested responses to questions/comments/complaints
Monitoring Social Media Posts
Outcome 2 Explain the ways in which organisations can measure the effectiveness of customer service through social media.
Importance of a social media policy to an organisation
Summary Monitoring customers posts
How to measure customer engagement through social media
Code of Practice for online social media platforms
ACAS - social Media in the workplace
Outcome 3 Explain the ways in which organisations can measure the effectiveness of customer service through social media.
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Faculty: STEM, Enterprise and Arts
Art & Design (SEA01)
Automotive (SEA16)
Brickwork & Construction (SEA1
Construction
David Hendrie
Marc Hynes
Business Admim (SEA03)
Business, Administration & Finance
Anne Gillies
Gemma McNeil
Jacqueline Waugh
Susan Bell
CAD & Building Services (SEA08
Civil Engineering (SEA10)
Computing (SEA04)
Computing
Colin Rutherford
John Ferguson
David Cassidy
Electrical Engineering (SEA18)
Electrical Installation (SEA13
Fashion (SEA21)
Jewellery (SEA22)
Joinery (SEA17)
Mathematics (SEA19)
Mechanical Engineering (SEA09)
Engineering
Samuel Holland
Performing Arts (SEA07)
LMHNC
MW
Photography (SEA02)
Art and Photography
Lorna Fraser
Mark Scott
Simon Murphy
David Stanton
Plumbing (SEA14)
Science & Access (SEA20)
VQ Building Services (SEA12)
Faculty: Wellbeing, Development and Creative Services
Barbering (WDCS09)
Child Care and Early Education
Course Packs
Higher National
Communications (WDCS14)
Community Work (WDCS11)
Youth Work
ESOL (WDCS05)
Film & TV (BCI04)
Hairdressing & Beauty (WDCS10)
Beauty and Hairdressing
Tracy Hunter
Health Care (WDCS06)
Healthcare
Janine Millward
Hospitality (WDCS12)
Music & Production (WDCS03)
Music and Business
Sara Fellows
Sound Production
Kyle Irwin
Jim Brady
Kevin Dobie
Social Care (WDCS07)
Sport (WDCS08)
Sport
Supported Learning (WDCS04)
Transitions (WDCS13)
eLearning Resources
Art and Design
Artificial Intelligence
Automotive
Biopsychology
British Sign Language
Business and Enterprise
Childcare
Community Learning
Alcohol Awareness
Back to Basics
Employability
Life Skills
Literacy
Numeracy
Study Skills
Safeguarding
Construction
Cyber Security
Digital Marketing
Engineering
English Language Skills
Esports
Financial Literacy
Hair and Beauty
Healthcare
Leadership & Management
Media Literacy
Science: Working in a Labratory
Social Care
Sport
Sustainability and the Environment
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Digital Skills | Learning Technologies
Moodle Learn
Kelvin: Staff
Training
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Course information
Social Media for Customer Service L5 (SB) J2GK 45 2023
Skill Level
:
Beginner
