Skip to main content
J2GL 46 Social Media for Customer Service L6 (SB 2026)
0%
Focus Mode is ON. Click on the ‘collapse icon’ to close it.
Previous
Course data
Unit Overview
Assessment Dates
NTA Elite Training Case Study
L01: Social Media and Customer Service
eBook 1. Social Media Platforms
Reseach Task - Evaluating Social Media Platforms and Businesses
Assessment Support: Social Media Platforms
Assignment - Platform Analysis
L01: Social Media Etiquette and Responding to Customers Online
eBook - Introduction to Social Media Etiquette
Social Media Ettiquette - Do's and Dont's
Dealing with customer complaints online
📖 Additional Reading: Handling Customer Complaints on Social Media
Identify the Customer Message
Responding to Customer Messages on Social Media
LO1: Creating a Social Media Policy
Social Media Policy Considerations
Creating a Social Media Policy Group Task
Social Media Policies Class notes
LO1: Cyber Security and Social Media
Cyber Security and Data Protection (Slides)
Cyber Security and Data Protetion - revision overview
Cyber Security and Data Protection In Business
L01 Revision activities
Social Media Platforms revision activity
L02: AI, Chatbots & Technology
What are Chatbots - Video
AI Chatbots for Customer Service Explained in 90 Seconds
Chatbots for Customer Service Interctive activity
Artifical Intellegence PPT
L03: Measuring Customer Service Effectiveness on Social Media
Introduction to Digital Marketing Analytics
Making Sense of Metrics
Metrics overview
Measuring Success
Next
Side panel
Access ALL Courses
All categories
Faculty: STEM, Enterprise and Arts
Art & Design (SEA01)
Automotive (SEA16)
Brickwork & Construction (SEA1
Construction
David Hendrie
Marc Hynes
Business Admim (SEA03)
Business, Administration & Finance
Anne Gillies
Gemma McNeil
Jacqueline Waugh
Susan Bell
CAD & Building Services (SEA08
Civil Engineering (SEA10)
Computing (SEA04)
Computing
Colin Rutherford
John Ferguson
David Cassidy
Electrical Engineering (SEA18)
Electrical Installation (SEA13
Fashion (SEA21)
Jewellery (SEA22)
Joinery (SEA17)
Mathematics (SEA19)
Mechanical Engineering (SEA09)
Engineering
Samuel Holland
Performing Arts (SEA07)
LMHNC
MW
Photography (SEA02)
Art and Photography
Lorna Fraser
Mark Scott
Simon Murphy
David Stanton
Plumbing (SEA14)
Science & Access (SEA20)
VQ Building Services (SEA12)
Faculty: Wellbeing, Development and Creative Services
Barbering (WDCS09)
Child Care and Early Education
Course Packs
Higher National
Communications (WDCS14)
Community Work (WDCS11)
Youth Work
ESOL (WDCS05)
Film & TV (BCI04)
Hairdressing & Beauty (WDCS10)
Beauty and Hairdressing
Tracy Hunter
Health Care (WDCS06)
Healthcare
Janine Millward
Hospitality (WDCS12)
Music & Production (WDCS03)
Music and Business
Sara Fellows
Sound Production
Kyle Irwin
Jim Brady
Kevin Dobie
Social Care (WDCS07)
Sport (WDCS08)
Sport
Supported Learning (WDCS04)
Transitions (WDCS13)
eLearning Resources
Art and Design
Artificial Intelligence
Automotive
Biopsychology
British Sign Language
Business and Enterprise
Childcare
Community Learning
Alcohol Awareness
Back to Basics
Employability
Life Skills
Literacy
Numeracy
Study Skills
Safeguarding
Construction
Cyber Security
Digital Marketing
Engineering
English Language Skills
Esports
Financial Literacy
Hair and Beauty
Healthcare
Leadership & Management
Media Literacy
Science: Working in a Labratory
Social Care
Sport
Sustainability and the Environment
Teacher Training
Digital Skills | Learning Technologies
Moodle Learn
Kelvin: Staff
Training
Course Formats
Library
Home
User Guides
1. Home page navigation
2. Using My Courses
3. Moodle Learn at Kelvin
Log in
Access ALL Courses
Collapse
Expand
All categories
Faculty: STEM, Enterprise and Arts
Art & Design (SEA01)
Automotive (SEA16)
Brickwork & Construction (SEA1
Construction
David Hendrie
Marc Hynes
Business Admim (SEA03)
Business, Administration & Finance
Anne Gillies
Gemma McNeil
Jacqueline Waugh
Susan Bell
CAD & Building Services (SEA08
Civil Engineering (SEA10)
Computing (SEA04)
Computing
Colin Rutherford
John Ferguson
David Cassidy
Electrical Engineering (SEA18)
Electrical Installation (SEA13
Fashion (SEA21)
Jewellery (SEA22)
Joinery (SEA17)
Mathematics (SEA19)
Mechanical Engineering (SEA09)
Engineering
Samuel Holland
Performing Arts (SEA07)
LMHNC
MW
Photography (SEA02)
Art and Photography
Lorna Fraser
Mark Scott
Simon Murphy
David Stanton
Plumbing (SEA14)
Science & Access (SEA20)
VQ Building Services (SEA12)
Faculty: Wellbeing, Development and Creative Services
Barbering (WDCS09)
Child Care and Early Education
Course Packs
Higher National
Communications (WDCS14)
Community Work (WDCS11)
Youth Work
ESOL (WDCS05)
Film & TV (BCI04)
Hairdressing & Beauty (WDCS10)
Beauty and Hairdressing
Tracy Hunter
Health Care (WDCS06)
Healthcare
Janine Millward
Hospitality (WDCS12)
Music & Production (WDCS03)
Music and Business
Sara Fellows
Sound Production
Kyle Irwin
Jim Brady
Kevin Dobie
Social Care (WDCS07)
Sport (WDCS08)
Sport
Supported Learning (WDCS04)
Transitions (WDCS13)
eLearning Resources
Art and Design
Artificial Intelligence
Automotive
Biopsychology
British Sign Language
Business and Enterprise
Childcare
Community Learning
Alcohol Awareness
Back to Basics
Employability
Life Skills
Literacy
Numeracy
Study Skills
Safeguarding
Construction
Cyber Security
Digital Marketing
Engineering
English Language Skills
Esports
Financial Literacy
Hair and Beauty
Healthcare
Leadership & Management
Media Literacy
Science: Working in a Labratory
Social Care
Sport
Sustainability and the Environment
Teacher Training
Digital Skills | Learning Technologies
Moodle Learn
Kelvin: Staff
Training
Course Formats
Library
Home
User Guides
Collapse
Expand
1. Home page navigation
2. Using My Courses
3. Moodle Learn at Kelvin
Course information
J2GL 46 Social Media for Customer Service L6 (SB 2026)
Teacher:
Susan Bell
Teacher:
Lynn Gray
Skill Level
:
Beginner
