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Skills For Customer Care F38W 10 [SB] 2022
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Explain - command word
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Role Play Details
Assessment 2 Role Play - Materials and instructions
Dealing with Customer complaints
Unit Introduction
Assessment details
Customer Care- What is it?
Customer Care - What is it? Activity.
What is Customer Care? An overview.
What are customers, needs, wants and expectations?
Customer Care - What is it?
Internal and External Customers
Internal Customer Excercise 1
Internal and External Customers - updated version
Internal Customers Activity 1.
Internal and External customers activity 2
Internal/external stakeholders
Importance of Good/bad Customer Care
Customer Care Revsion exercises
Good and bad customer care
BIA Customer Service Information
Customer Satisfaction
Why do customers complain? 09.01.23
Dealing with difficult situations 09.01.23
Establish the needs of external customers
Nonverbal body language
Dealing with dissatisfied customers - responding to complaints
Customer complaint activity
email replies to complaints
email templates for complaints.
writing a letter for damaged goods
Your answers to customer complaints
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Art & Design (SEA01)
Automotive (SEA16)
Brickwork & Construction (SEA1
Construction
David Hendrie
Marc Hynes
Business Admim (SEA03)
Business, Administration & Finance
Anne Gillies
Gemma McNeil
Jacqueline Waugh
Susan Bell
CAD & Building Services (SEA08
Civil Engineering (SEA10)
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Colin Rutherford
John Ferguson
David Cassidy
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Electrical Installation (SEA13
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Jewellery (SEA22)
Joinery (SEA17)
Mathematics (SEA19)
Mechanical Engineering (SEA09)
Engineering
Samuel Holland
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MW
Photography (SEA02)
Art and Photography
Lorna Fraser
Mark Scott
Simon Murphy
David Stanton
Plumbing (SEA14)
Science & Access (SEA20)
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Faculty: Wellbeing, Development and Creative Services
Barbering (WDCS09)
Child Care and Early Education
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Higher National
Communications (WDCS14)
Community Work (WDCS11)
Youth Work
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Film & TV (BCI04)
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Beauty and Hairdressing
Tracy Hunter
Health Care (WDCS06)
Healthcare
Janine Millward
Hospitality (WDCS12)
Music & Production (WDCS03)
Music and Business
Sara Fellows
Sound Production
Kyle Irwin
Jim Brady
Kevin Dobie
Social Care (WDCS07)
Sport (WDCS08)
Sport
Supported Learning (WDCS04)
Transitions (WDCS13)
eLearning Resources
Art and Design
Artificial Intelligence
Automotive
Biopsychology
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Business and Enterprise
Childcare
Community Learning
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Literacy
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Safeguarding
Construction
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Engineering
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Course information
Skills For Customer Care F38W 10 [SB] 2022
Skill Level
:
Beginner
