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Apply Health and Safety and Environmental Legislation in the Building Services
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Install Above-Ground Drainage
Install & Commission Central Heating
Install Sheet Weather Protection
Formative Practical Pipework Installation
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health safety and protection issues
understanding the needs of the older oerson
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Anne Gillies
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Servicing
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John Ferguson
Syd Woods
Tunweer Malik
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HND Fashion
HND Fashion: Design and Production with Retail (Year 1)
HND Fashion: Design and Production with Retail (Year 2)
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HND Fashion Business (Year 1)
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PDA Corsetry [EVENING]
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Flexible Learning Centre
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City & Guilds 6188 HVAC
Learner Feedback Surveys
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Temp Portal
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City & Guilds Level II Diploma in REFAC & HP
Learner Feedback Survey
NPA Schools
stage 2 22-23
Plumbing and Domestic Heating
SVQ 1st Year
SVQ 2nd Year
City and Guilds
BPEC Domestic Gas
CCN1 Initial and Reassessment
Renewable Technologies
schools plumbing
HN Construction
SCQF Level 7 Modern Apprenticeship in Plumbing and heating
YEAR 1
Apply Health and Safety and Environmental Legislation in the Building Services
Install and Commission Hot and Cold
Install Above-Ground Drainage
Install & Commission Central Heating
Install Sheet Weather Protection
Formative Practical Pipework Installation
YEAR 2
YEAR 3
Service, Maintenance & Electrical
Service and Maintenance
Service and Maintenance 1st Year
Service and Maintenance 2nd Year
SVQ Level 3
PERFORMING ENGINEERING OPERATIONS
Forum
Electrical Installation
Electrical
City and Guilds Level 2
PEO Foundation Apprenticeship
SVQ Level 3 Electrical Installations
Requirements for Electrical Installations
Intro
Part 1
Part 2
Part 3
Part 4
Part 5
Part 6
Part 7
Mechanical Engineering, CAD and Building Services
Access to Engineering
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HN Civil Engineering
Year 1 Full Time ( Day Release Years 1 &2)
Year 2 Full Time (Day Release Years 3 & 4)
Constructionarium
Evening Provision
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Construction Site Surveying: An Introduction
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CAD Servicing
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HND Year 2
Legacy & Pilots
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Energy Overview
Topic One World Energy
Tutorials
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Topic Three Building and Transportation
Topic 4 Industrial Sized Power Plants
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Optional Units
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Engineering Systems
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STEM
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Assessment and Report Submissions 20-21
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EVIP
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Course Content (Live until June 2017)
NC Early Education and Childcare level 6
NQ ELCC level 5
Foundation Apprenticeship: Social Services (Children and Young People)
PDA Education Support Assistance
PDA Childhood Practice - Level 8
Level 4 Early Learning and Childcare
Pre School Child
Skills for Work: Early Learning and Childcare level 5
Student Pages
SVQ 2 - Social Services (Children & Young People)
SVQ 3 - Social Services (Children & Young People)
SWAP Access - HNC Childhood Practice
Glasgow City Council Induction Programme
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Transitions to Learning and Work
Child Development, Relationships and Parenting SCQF 5
SVQ 8
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Alex Macpherson
Alison McLeod
David Blair
Judith McCool
Nicole Gillespie
Patricia Jamieson
Rosemary Gillon
Wendy Gormley
Hairdressing
Hairdressing/Beauty - Level 5
Lecturers Materials
Profiles
Student Materials
Health, Social Care and Social Science
Access to Humanities
Access to Nursing
HNC Healthcare Practice Award
HNC Social Care
HNC Social Services
HNC Social Services (2019/20)
National 4 - Care
NC Child, Health & Social Care Level 5
NC Health & Social Care Level 6
health safety and protection issues
understanding the needs of the older oerson
Repository
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Professional Cookery (Level 6)
Professional Cookery (Level 5 East End)
Guidance
Professional Cookery (Level 5 Easterhouse)
Hospitality with ESOL
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24/25 HND Coaching & Developing Football (Year 1)
24/25 HND Coaching & Developing Sport (Year 1)
24/25 HND Coaching & Developing Sport (Year 2)
24/25 HND Fitness, Health & Exercise (Year 1)
24/25 HND Fitness, Health & Exercise (Year 2)
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Adventure and Leadership course L6
HND Fitness, Health & Exercise 2023-24
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Level 5 Intro: Fitness, Health & Exercise
Sports activity and participation opportunities in the community
Developing volunteering
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HN1
HND Sports Coaching and Development 2023-24
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HND Sports Coaching Yr2
Level 5 NQ Fitness, Sport & Adventure
School Programmes
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Skills for Customer Care - F38X11 SB
Skills for Customer Care - F38X11 SB
SB
Instructors
Sharon Boyd
Category
Computing and IT
Enrol Now
Updated
26 Jan 2024
Lessons
11
Language
English ‎(en)‎
Skill Level
Beginner
Course Overview
Course Content
Instructors
Course Overview
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Course Content
F38X 11 - Skills for Customer Care
UNIT DOCUMENTS
UPLOAD - Test file
WEEK 1 - Tuesday 08.03.16
WEEK 2 - Tuesday 15.03.16
Powerpoint - Internal Customers
Powerpoint - External Customers
Activity - Case Study: Internal Customers
Activity - Case Study: External Customers
UPLOAD - Completed Case Study: Internal Customers
UPLOAD - Completed Case Study: External Customers
VIDEO - Bad Customer Service - 'Little Britain'
Video - Customer Care/Treatment - 'Fawlty Towers'
WEEK 3 - Tuesday 22.03.16
Powerpoint - Product Knowledge
Powerpoint - Customers Needs & Expectations
Activity - Case Study: Product Knowlege
Activity: Case Study: Customer Needs & Expectations
UPLOAD - Completed Case Study: Product Knowledge
UPLOAD - Completed Case Study: Customer Needs & Expectations
Video - Secrets of Customer Service - Richard Branson
Video Product Knowledge - 'What Women Want'
Video Montage - Bad Customer Care Clips
VIDEO - Exceeding Customer Expectations - 'Service First'
WEEK 4 - Tuesday 29.03.16
UPLOAD - Completed MOCK Assessment Answers
VIDEO - Quantative & Qualitative Data
HOLIDAY - Monday 04.04.16 - Friday 15.04.16
WEEK 5 - Tuesday 19.04.16
WEEK 6 - Tuesday 26.04.16
Student Activity - Questions & Research
UPLOAD - Completed Customer Care Questions & Research
WEEK 7 - Tuesday 03.05.16
UPLOAD - Completed SUMMATIVE Assessment Answers
WEEK 8 - Tuesday 10.05.16
VIDEO - Customer Service - Listening & Questioning
VIDEO - Body Language Expert - Robert Phipps
VIDEO - Body Language - 'Lie to Me' Promo
VIDEO - Body Language - 'Friends'
WEEK 9 - Tuesday 17.05.16
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Skills for Customer Care - F38X11 SB
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